Refund policy
Refund Policy
At TKM Equestrian Le Grand, we want you to be completely happy with your purchase.
Returns
If you're not satisfied with your order, you can return eligible items within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All tags must still be attached.
- Items must be returned in their original packaging where possible.
- Proof of purchase is required.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that have been worn, washed, or damaged after delivery, unless they are faulty.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs. We will work with you to resolve the issue as quickly as possible.
Refunds
Once we have received and inspected your return, we will notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 5–10 working days.
Return Postage
Customers are responsible for return postage costs unless the item is faulty or we have sent the wrong item.
Contact Us
If you have any questions regarding your return, please contact us before sending your item back, and we'll be happy to help.